B L U G A R D E N I A

a daughter, sister, confidante, new mommy, practical fashionista's blog...

Tuesday, June 21, 2011

Polka Stripe Review: Poor Customer Service


On May 29, 2011, I purchased what we affectionately call a backup "square" for our little girl. She can't sleep without it, and in between washings, we felt we needed another one. So I went to Polka Stripe, the company that makes her more commonly named "burpie." After ordering it, I waited and waited and waited the reasonable amount of time for such an online purchase, two weeks. Then I called. After approximately four unanswered emails, a phone call and fortunately no charge from them, I am emailing them one last time to cancel the order in writing. At the okay price of $12 for a little square of fabric, they charged another $10 to ship, which I thought was a rip off.

Note to you, Polka Stripe: People/companies work their asses off to merely keep customers happy and their doors open. You showed zero professionalism, and your lack of response to a potential customer was unacceptable and just plain rude. You may appear to be an accomplished company with a website, but this experience has clearly taught me to never ever judge a book by its cover.

I am taking my business elsewhere. I'll update my readers as to what I finally end up getting for my little girl.

Saturday, June 4, 2011

ErgoRest for the Weary


It's because of this ErgoRest Articulating Arm Support that I can sit at my computer for hours on end being productive (or not so productive) with virtually no forearm/wrist strain. Tis' a beautiful thing. Costly because you buy them individually and not by the pair, but my comfort level and transcript productivity paid for it alone in the first week of use. Well worth it. An extra shout out from my back and shoulders as well.