Polka Stripe Review: Poor Customer Service

On May 29, 2011, I purchased what we affectionately call a backup "square" for our little girl. She can't sleep without it, and in between washings, we felt we needed another one. So I went to Polka Stripe, the company that makes her more commonly named "burpie." After ordering it, I waited and waited and waited the reasonable amount of time for such an online purchase, two weeks. Then I called. After approximately four unanswered emails, a phone call and fortunately no charge from them, I am emailing them one last time to cancel the order in writing. At the okay price of $12 for a little square of fabric, they charged another $10 to ship, which I thought was a rip off.

Note to you, Polka Stripe: People/companies work their asses off to merely keep customers happy and their doors open. You showed zero professionalism, and your lack of response to a potential customer was unacceptable and just plain rude. You may appear to be an accomplished company with a website, but this experience has clearly taught me to never ever judge a book by its cover.

I am taking my business elsewhere. I'll update my readers as to what I finally end up getting for my little girl.